Wallace W. Wong, DDS, PS

We had a great experience with Dr.Wong and their team! Knowledgeable, professional, kind and organized. Highly recommend them.

We had a great experience with Dr.Wong and their team! Knowledgeable, professional, kind and organized. Highly recommend them.

I would like to share my disappointment with our recent appointment experience. My child has braces, and we came in for a scheduled maintenance visit. We were considered 20 minutes late, and I understand that being late can affect the office schedule. However, after we arrived, we were asked to wait another 10 to 20 minutes, and then we were told that nothing could be done and that we needed to reschedule. If the office already knew the maintenance could not be performed due to timing, I wish we had been told that right away instead of being asked to wait. Overall, we spent about two hours end-to-end, including travel and waiting at the office, for what is usually a 20-minute maintenance appointment, and the scheduled maintenance was not completed. It felt as if our time was not valued. I understand that offices need scheduling policies, but I hope your team can improve communication and decision-making in situations like this. If a late arrival means the appointment cannot be completed, please let families know immediately at check-in so they can make an informed decision instead of waiting unnecessarily.

I would like to share my disappointment with our recent appointment experience. My child has braces, and we came in for a scheduled maintenance visit. We were considered 20 minutes late, and I understand that being late can affect the office schedule. However, after we arrived, we were asked to wait another 10 to 20 minutes, and then we were told that nothing could be done and that we needed to reschedule. If the office already knew the maintenance could not be performed due to timing, I wish we had been told that right away instead of being asked to wait. Overall, we spent about two hours end-to-end, including travel and waiting at the office, for what is usually a 20-minute maintenance appointment, and the scheduled maintenance was not completed. It felt as if our time was not valued. I understand that offices need scheduling policies, but I hope your team can improve communication and decision-making in situations like this. If a late arrival means the appointment cannot be completed, please let families know immediately at check-in so they can make an informed decision instead of waiting unnecessarily.