Twin Brothers Automotive - Repairs & Services

These guys are the best. Fabulous people. Quality work. Fair prices. Honest, timely, and a pleasure to do deal with. They deserve your business and your car will thank you!

These guys are the best. Fabulous people. Quality work. Fair prices. Honest, timely, and a pleasure to do deal with. They deserve your business and your car will thank you!

AVOID TWIN BROTHERS AUTOMOTIVE - UNETHICAL PRACTICES AND POOR SERVICE I recently had what can only be described as the worst automotive service experience of my life at Twin Brothers Automotive. After trusting them with my vehicle for an entire week, I was charged $400 for a "diagnosis" that consisted of nothing more than a vague video showing metal particles in my oil filter, with the mechanic declaring my engine "done for." The Experience: What I received for my $400 was completely unacceptable by any professional standards. No written invoice, no detailed diagnostic report, no explanation of what tests were performed, what was checked, or what specific findings led to their dramatic conclusion. Just a short video of my oil filter with some silver glitter and small metal chunks, followed by a verbal declaration that I needed an entirely new engine. The Red Flags: • No itemized invoice or documentation of services performed • No written diagnostic report explaining their findings • Week-long wait with minimal communication • Immediate jump to worst-case scenario without proper investigation • Refusal to provide detailed technical explanation The Truth Revealed: Seeking a second opinion from a certified Mercedes specialist (which I should have done first), I discovered that my engine is actually in good condition and only needs timing chain work - a repair that costs thousands less than the engine replacement Twin Brothers was undoubtedly preparing to recommend. The metal particles they showed me are actually consistent with timing chain guide wear, a known issue that doesn't require engine replacement. Professional Standards They Failed to Meet: Any reputable mechanic provides detailed documentation of diagnostic work, including specific tests performed, measurements taken, and comprehensive findings. Twin Brothers provided none of this. Their approach seems designed to scare customers into expensive repairs rather than accurately diagnose issues. Recommendation: I strongly advise anyone considering Twin Brothers Automotive to look elsewhere. Their diagnostic practices appear designed to maximize profits rather than provide honest, accurate assessments. The fact that they charge $400 for what amounts to a guess - without even providing proper documentation - speaks volumes about their business ethics. Save yourself the money, time, and stress. Find a mechanic who will actually diagnose your vehicle properly, provide detailed documentation, and give you honest recommendations based on facts rather than scare tactics. Rating: 0/5 stars (If that were possible)

AVOID TWIN BROTHERS AUTOMOTIVE - UNETHICAL PRACTICES AND POOR SERVICE I recently had what can only be described as the worst automotive service experience of my life at Twin Brothers Automotive. After trusting them with my vehicle for an entire week, I was charged $400 for a "diagnosis" that consisted of nothing more than a vague video showing metal particles in my oil filter, with the mechanic declaring my engine "done for." The Experience: What I received for my $400 was completely unacceptable by any professional standards. No written invoice, no detailed diagnostic report, no explanation of what tests were performed, what was checked, or what specific findings led to their dramatic conclusion. Just a short video of my oil filter with some silver glitter and small metal chunks, followed by a verbal declaration that I needed an entirely new engine. The Red Flags: • No itemized invoice or documentation of services performed • No written diagnostic report explaining their findings • Week-long wait with minimal communication • Immediate jump to worst-case scenario without proper investigation • Refusal to provide detailed technical explanation The Truth Revealed: Seeking a second opinion from a certified Mercedes specialist (which I should have done first), I discovered that my engine is actually in good condition and only needs timing chain work - a repair that costs thousands less than the engine replacement Twin Brothers was undoubtedly preparing to recommend. The metal particles they showed me are actually consistent with timing chain guide wear, a known issue that doesn't require engine replacement. Professional Standards They Failed to Meet: Any reputable mechanic provides detailed documentation of diagnostic work, including specific tests performed, measurements taken, and comprehensive findings. Twin Brothers provided none of this. Their approach seems designed to scare customers into expensive repairs rather than accurately diagnose issues. Recommendation: I strongly advise anyone considering Twin Brothers Automotive to look elsewhere. Their diagnostic practices appear designed to maximize profits rather than provide honest, accurate assessments. The fact that they charge $400 for what amounts to a guess - without even providing proper documentation - speaks volumes about their business ethics. Save yourself the money, time, and stress. Find a mechanic who will actually diagnose your vehicle properly, provide detailed documentation, and give you honest recommendations based on facts rather than scare tactics. Rating: 0/5 stars (If that were possible)