Radiant Dermatology

Professional, thorough and personable. Very comfortable experience on a very personal matter. Highly recommend!

Professional, thorough and personable. Very comfortable experience on a very personal matter. Highly recommend!

I would not recommend this provider or clinic based on my experience. Initially I came due to the reviews/rating on google. First, the office itself feels very outdated. When I arrived, the front desk staff were polite and checked me in quickly, and the medical assistant who brought me back was very kind and welcoming. However, while sitting in the waiting area and even inside the exam room, I could clearly hear conversations from the other patient visits. The walls are extremely thin, and privacy seems to be a major issue here. If confidentiality and comfort matter to you, this may not be the best environment. The exam room also had an odd smell, which added to the uncomfortable atmosphere. During my visit with Dr. Ge Alice Zhao , I felt like my concerns were not truly being heard. I came in specifically for certain skin concerns, yet the focus repeatedly shifted back to my hand eczema, something I already have experience managing and did not come in seeking help for. It felt like the provider wanted to focus on what she preferred rather than what I was actually there to discuss. She quickly referred me elsewhere for laser treatments without really exploring other options first. I had to advocate for myself and bring up alternative treatments on my own. When a steroid was suggested, I explained that I did not want to go that route, and only then were other options discussed. Throughout the conversation, I felt dismissed and somewhat patronized, almost as if my input was being brushed off rather than taken seriously. I understand my skin history very well and have tried many treatments over the years, so this was not my first dermatology experience, I may look young but am in my mid 30s and have tried various procedures and treatment plans. After leaving, I realized one of the medications we discussed had not been prescribed. I walked back into the clinic to clarify because I had understood that I would have the option to try it later if the first treatment failed. At that point, staff appeared to be preparing to leave for lunch. The front desk employee checked with the provider, and because the office is so poorly insulated acoustically, I could hear the entire interaction from the front desk. The provider sounded visibly annoyed that she scoffed before coming out and came out with an irritated attitude, explaining that the medications could not be used together. I clarified that I understood that already, but had believed the second prescription was intended as a backup option if the first one failed. The interaction felt rushed and dismissive, like I was inconveniencing them by asking a simple follow-up question. Overall, I left feeling unheard, uncomfortable, and discouraged. The front desk and assistant were kind, but the overall experience with the provider was disappointing and would never recommend anyone to come here.

I would not recommend this provider or clinic based on my experience. Initially I came due to the reviews/rating on google. First, the office itself feels very outdated. When I arrived, the front desk staff were polite and checked me in quickly, and the medical assistant who brought me back was very kind and welcoming. However, while sitting in the waiting area and even inside the exam room, I could clearly hear conversations from the other patient visits. The walls are extremely thin, and privacy seems to be a major issue here. If confidentiality and comfort matter to you, this may not be the best environment. The exam room also had an odd smell, which added to the uncomfortable atmosphere. During my visit with Dr. Ge Alice Zhao , I felt like my concerns were not truly being heard. I came in specifically for certain skin concerns, yet the focus repeatedly shifted back to my hand eczema, something I already have experience managing and did not come in seeking help for. It felt like the provider wanted to focus on what she preferred rather than what I was actually there to discuss. She quickly referred me elsewhere for laser treatments without really exploring other options first. I had to advocate for myself and bring up alternative treatments on my own. When a steroid was suggested, I explained that I did not want to go that route, and only then were other options discussed. Throughout the conversation, I felt dismissed and somewhat patronized, almost as if my input was being brushed off rather than taken seriously. I understand my skin history very well and have tried many treatments over the years, so this was not my first dermatology experience, I may look young but am in my mid 30s and have tried various procedures and treatment plans. After leaving, I realized one of the medications we discussed had not been prescribed. I walked back into the clinic to clarify because I had understood that I would have the option to try it later if the first treatment failed. At that point, staff appeared to be preparing to leave for lunch. The front desk employee checked with the provider, and because the office is so poorly insulated acoustically, I could hear the entire interaction from the front desk. The provider sounded visibly annoyed that she scoffed before coming out and came out with an irritated attitude, explaining that the medications could not be used together. I clarified that I understood that already, but had believed the second prescription was intended as a backup option if the first one failed. The interaction felt rushed and dismissive, like I was inconveniencing them by asking a simple follow-up question. Overall, I left feeling unheard, uncomfortable, and discouraged. The front desk and assistant were kind, but the overall experience with the provider was disappointing and would never recommend anyone to come here.