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Updated July 2026

LensCrafters

Bellevue
Rated 4.9 out of 5 based on 3,254 Google reviews
About

Business information

No source-provided business description was available in the captured listing. The contact details, hours, and categories shown here are presented as listed.

At a glance
Address
230 Bellevue Way NE, Bellevue, WA 98004
Categories
Optometrist, Sunglasses store
Weekly hoursView hours
Weekly business hours for LensCrafters
Monday10 AM–7 PM
Tuesday10 AM–7 PM
Wednesday10 AM–7 PM
Thursday10 AM–7 PM
Friday10 AM–7 PM
Saturday10 AM–7 PM
Sunday11 AM–6 PM

Hours are from Google and may change. Confirm holiday hours directly.

Google rating

Rating Summary

4.9

3,254 total reviews

5 star
3,198 · 98%
4 star
10 · 0%
3 star
7 · 0%
2 star
11 · 0%
1 star
28 · 1%

Google rating distribution, updated July 2026. How ratings are used

Recent review contrast

Individual recent experiences

These are isolated captured reviews from the same rolling 12-month window used in the history below, not representative summaries or a Bellevue’s Best verdict.

Recent positive review

July 15, 2026

Hafiz was good at helping me pick a lense and gave a good discount cause I am a student and he knows students are struggling with money

Owner response

Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!

Responded July 15, 2026

Recent critical review

May 17, 2026

I had a very disappointing experience at this store. The lady staff member was extremely pushy about purchasing glasses, despite the doctor advising that I did not need to change my current pair. What was most upsetting was being spoken to loudly in front of others and being told that I "shouldn't be here" if I wasn't buying glasses. It felt unprofessional and unnecessarily humiliating, especially since getting an eye exam without purchasing eyewear is completely reasonable. Unfortunately, this experience has discouraged me from returning to LensCrafters, and I will be looking for another optical shop in the future

Owner response

Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.

Responded May 17, 2026

Captured review history

Review Activity

Rolling 12-month review history.

Reviews captured
409
Sample average
4.94
Owner responses
407/409 · 100%
Median response time
11 min
Bars: captured review countLine: average rating through month
41
38
28
35
57
38
27
33
34
29
30
19
Aug '25
Sep '25
Oct '25
Nov '25
Dec '25
Jan '26
Feb '26
Mar '26
Apr '26
May '26
Jun '26
Jul '26
View review chart data
MonthCaptured reviewsAverage through month
Aug '25414.80
Sep '25384.85
Oct '25284.89
Nov '25354.92
Dec '25574.92
Jan '26384.92
Feb '26274.93
Mar '26334.94
Apr '26344.94
May '26294.94
Jun '26304.94
Jul '26194.94
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