CARSTAR Collision Clinic Bellevue

We used CARSTAR again after our car was hit in the parking lot and they were great. They worked seamlessly with the other party’s insurance and completed the repairs quickly and on time. There was a problem with one part on the bumper but Julia at the Bellevue office was great. She got the part and followed up with us in less than a week and even reminded me to pick up the part when I had been delayed.

We used CARSTAR again after our car was hit in the parking lot and they were great. They worked seamlessly with the other party’s insurance and completed the repairs quickly and on time. There was a problem with one part on the bumper but Julia at the Bellevue office was great. She got the part and followed up with us in less than a week and even reminded me to pick up the part when I had been delayed.

Very unprofessional experience. The Seltos badge that this company previously repaired on my bumper started coming off, so I called the Kirkland location listed on Google Maps. A man answered, scheduled an appointment, and told me it would be a simple fix. I took time out of my workday to go in, only to discover that the Kirkland location was permanently closed. I called again, and my call was redirected to the Bellevue location. The employee there told me the Kirkland location had been closed for about a month, and she could not even find my appointment in the system. She then said she would order the part and call me back to schedule an appointment. I asked how she would contact me if she couldn't access my file or see my appointment information. I never received a callback. I followed up myself and was then told I needed to come in so they could glue the badge back on. I also asked them to correct my file and send me an appointment confirmation, which I never received. Once again, I left work to attend the appointment. When I arrived, the employee again could not find my appointment. She called to a man in the back, who appeared to be watching videos on his phone. He started yelling at her, then came out as if nothing had happened. He asked what the issue was, walked out to my car, looked at it, and then told me they needed to order a part. Several more weeks passed. I called again and left a voicemail. No one ever responded. The entire experience has been confusing, disorganized, and frustrating. I simply want my car repaired, but after multiple appointments, missed follow-ups, and poor communication, I still have no idea what is going on.

Very unprofessional experience. The Seltos badge that this company previously repaired on my bumper started coming off, so I called the Kirkland location listed on Google Maps. A man answered, scheduled an appointment, and told me it would be a simple fix. I took time out of my workday to go in, only to discover that the Kirkland location was permanently closed. I called again, and my call was redirected to the Bellevue location. The employee there told me the Kirkland location had been closed for about a month, and she could not even find my appointment in the system. She then said she would order the part and call me back to schedule an appointment. I asked how she would contact me if she couldn't access my file or see my appointment information. I never received a callback. I followed up myself and was then told I needed to come in so they could glue the badge back on. I also asked them to correct my file and send me an appointment confirmation, which I never received. Once again, I left work to attend the appointment. When I arrived, the employee again could not find my appointment. She called to a man in the back, who appeared to be watching videos on his phone. He started yelling at her, then came out as if nothing had happened. He asked what the issue was, walked out to my car, looked at it, and then told me they needed to order a part. Several more weeks passed. I called again and left a voicemail. No one ever responded. The entire experience has been confusing, disorganized, and frustrating. I simply want my car repaired, but after multiple appointments, missed follow-ups, and poor communication, I still have no idea what is going on.