Recent positive review
July 17, 2026★★★★★
Bruce and the rest of the team at Caliber were great to work with. Great communication, quality work, and quick turnaround.
Updated July 2026
Caliber Collision
Bellevue
Rated 4.6 out of 5 based on 688 Google reviews
About
Business information
No source-provided business description was available in the captured listing. The contact details, hours, and categories shown here are presented as listed.
At a glance
- Address
- 13419 NE 20th St, Bellevue, WA 98005
- Phone
- (425) 641-7885
- Website
- caliber.com
- Categories
- Auto body shop, Auto bodywork mechanic, Auto dent removal service, Auto painting, Auto repair shop, Auto restoration service
Weekly hoursView hoursHide hours
| Monday | 7:30 AM–5:30 PM |
|---|---|
| Tuesday | 7:30 AM–5:30 PM |
| Wednesday | 7:30 AM–5:30 PM |
| Thursday | 7:30 AM–5:30 PM |
| Friday | 7:30 AM–5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
Hours are from Google and may change. Confirm holiday hours directly.
Google rating
Rating Summary
4.6
688 total reviews
- 5 star
- 585 · 85%
- 4 star
- 30 · 4%
- 3 star
- 8 · 1%
- 2 star
- 16 · 2%
- 1 star
- 49 · 7%
Google rating distribution, updated July 2026. How ratings are used
Recent review contrast
Individual recent experiences
These are isolated captured reviews from the same rolling 12-month window used in the history below, not representative summaries or a Bellevue’s Best verdict.
Recent critical review
April 23, 2026★☆☆☆☆
Terrible experience. They changed the repair estimate 3 times, and did not communicate with us at all. When I called in multiple times to ensure I can pick up my car, they confirmed it over phone and told me in person later that the car is not drivable! Horrible communication and horrible experience. DO NOT RECOMMEND
Owner response
We are so sorry to hear that we failed your expectations during the repair process. We'd like to make it right and ask that you contact us at communitymanager@calibercollision.com to share more details. Thank you!
Responded April 24, 2026
Captured review history
Review Activity
Rolling 12-month review history.
- Reviews captured
- 103
- Sample average
- 4.40
- Owner responses
- 102/103 · 99%
- Median response time
- 24 hr
Bars: captured review countLine: average rating through month
6
8
5
4
8
11
7
13
15
9
10
7
Aug '25
Sep '25
Oct '25
Nov '25
Dec '25
Jan '26
Feb '26
Mar '26
Apr '26
May '26
Jun '26
Jul '26
View review chart data
| Month | Captured reviews | Average through month |
|---|---|---|
| Aug '25 | 6 | 4.17 |
| Sep '25 | 8 | 4.29 |
| Oct '25 | 5 | 4.21 |
| Nov '25 | 4 | 4.17 |
| Dec '25 | 8 | 4.26 |
| Jan '26 | 11 | 4.21 |
| Feb '26 | 7 | 4.22 |
| Mar '26 | 13 | 4.15 |
| Apr '26 | 15 | 4.21 |
| May '26 | 9 | 4.29 |
| Jun '26 | 10 | 4.35 |
| Jul '26 | 7 | 4.40 |